At the Cowhide and Leather Factory, we take great pride in the quality and craftsmanship of our products and hope you love your purchase as much as we loved making it.
However, we do not accept returns due to change of mind. In this case the product must be returned in its original condition (unworn, unmarked, within the original packaging). Shipping and handling costs are not refundable and a 15% re-stocking fee will be deducted from your refund.
Also we do not offer refunds on sale items.
We ask that you allow 7 business days from the day you return your package for your account to be credited.
We provide a six-month manufacturing warranty on all Cowhide & Leather products.
To prolong the life of your cowhide or leather product, please treat your item very delicately by avoiding: – Excessive rubbing- Rough surfaces- Areas containing high moisture – direct sunlight. In cowhide products- hair fall is natural and may occur.
Please note Cowhide Hair fall is not covered under warranty.
Please be aware that SALE items are NOT eligible for refunds and returns.
Customers will be responsible for the return shipping and handling charge. In the event that your product is lost in transit, we will not be held liable and recommend that you send all returns via registered post only.